Resolved: Square Invoice Paid But Not Showing in Balance

In this guide, we will answer some of the bugging questions about Square payment services, helping you to understand the fees and limits.

Summary: If your Square Invoice is paid but not showing in your balance, it could be due to processing delays or pending transactions. Check for any pending payments or processing times, which can vary depending on the payment method used. Additionally, ensure that you’ve logged into the correct Square account and that there are no issues with your payment processor or bank.

In some cases, syncing errors or technical glitches may also cause delays. Reach out to Square support for further assistance if the issue persists.

Whether you’re a merchant or a customer, this journey will empower you to navigate Square payments with confidence, unleashing the potential of your financial transactions.

Square Invoicing Fees: How Much Does Square Charge?

The table below provides a summary of the fees you’re expected to pay when using Square invoicing for your business.

Making Payments2.6% + 10¢ per transaction
Receiving Card Payments2.6% + 10¢ per transaction
Receiving ACH Bank Transfers1% per transaction
Square Virtual Terminal3.5% + 15¢ per transaction
Invoice Payments2.9% + 30¢ per transaction
eCommerce Payments2.9% + 30¢ per transaction
Point of Sale Payments2.6% + 10¢ per transaction
Square for Restaurants2.6% + 10¢ per transaction
Square for Retail2.5% + 10¢ per transaction
Square for Appointments2.5% + 10¢ per transaction

Please note that the fees mentioned in the table are subject to change, and it’s crucial to refer to the official Square website for the most up-to-date information on fees and any additional costs that may apply.

Square Invoice Payment Process:

Sending an invoice via Square is as easy as 1-2-3. First, create a new invoice by entering the payment amount, item description, and customer details.

Next, send the invoice directly to your customer’s email. They’ll receive a professional-looking invoice that can be paid with just a few clicks.

Customers have the convenience of choosing their preferred payment method. Whether it’s credit cards, Apple Pay, Google Pay, or even ACH bank transfers, Square accepts a wide range of options.

This flexibility ensures that your customers can settle their invoices in a way that suits them best, leading to faster payments.

Example: Sarah, a freelance graphic designer, uses Square invoicing to bill her clients. She loves how simple it is to send professional invoices with her logo and custom messaging, and her clients appreciate the ease of paying with their credit cards or other preferred methods.

Reasons for Delayed Square Balance Update:

It’s not uncommon for your balance to take a little time to update after a payment is made.

This is because payment processing and balance updating are separate processes.

Square follows strict security protocols to protect your transactions, which may cause a brief delay in the balance update.

Additionally, factors like weekends, holidays, and bank processing times can influence when the payment appears in your balance. Rest assured, even if it’s not immediately visible, your payment is safe and secure.

Example: Lancelloti Pharrell runs a small online boutique and noticed that a payment from a customer didn’t reflect in her Square balance right away.

He reached out to Square support and learned that the delay was due to a bank holiday, which slightly delayed the processing time. The payment eventually appeared in her balance the following business day.

Timing and Expected Delays in Square Payments:

Generally, Square aims to update your balance within one to two business days after payment. However, in some cases, it may take up to 3 business days. The timing depends on various factors, including the payment method used and the financial institution involved.

If you’re experiencing significant delays beyond this timeframe, it’s essential to check for any issues with the payment or reach out to Square support for assistance.

Example: Mark, a small coffee shop owner, noticed that most payments were showing up in his Square balance within 24 hours. However, a recent payment made via ACH transfer took a little longer.

After contacting Square support, he discovered that the customer had provided an incorrect account number, causing the delay. Square quickly rectified the issue, and the payment was successfully processed.

Real-time Payment Tracking:

If you prefer real-time insights into your payments, Square has you covered.

The Square Dashboard and Point of Sale app allow you to track payment status, providing a live view of all pending and completed transactions.

This feature empowers you to stay on top of your financials and identify any potential issues early on.

Example: Leonard Davis runs a food truck and loves the convenience of tracking her payments in real time. She uses the Square Point of Sale app on her phone to monitor every transaction, ensuring that her daily sales align with her Square balance.

Contacting Square Support for Issues With Payments

If you ever encounter any concerns with your balance or payments, don’t hesitate to contact Square support.

They’re available 24/7 to assist you with any questions or issues you may have. When reaching out, be sure to provide essential details, such as the invoice number, payment amount, and the customer’s name, to expedite the resolution process.

Example: David, a small business owner, faced an unusual delay with his balance update and reached out to Square support for help.

Within minutes, a friendly representative guided him through some troubleshooting steps, identifying a minor technical glitch that was quickly resolved.

Square Payments Reconciliation and Record-keeping:

To ensure accurate financial records, it’s essential to reconcile your payments manually with Square’s records regularly.

Compare your bank statements with the transactions in your Square account to ensure everything matches up.

This simple practice helps you maintain clear and reliable financial records for accounting and tax purposes.

Example: Jessica, a dance instructor and popular YouTube creator, diligently reconciles her Square payments with her bank statements every month. This practice helped her identify a discrepancy in one of her transactions, and she was able to resolve it with Square’s customer support promptly.

Common User Errors:

Sometimes, delayed balance updates can be a result of common user errors. Ensure that you have provided the correct email address to your customer and that they have received the invoice successfully.

Additionally, double-check that the payment method chosen by your customer is valid and has sufficient funds.

Example: Tom, a small event organizer, once faced a delay in his balance update.

After investigating, he realized that he had misspelled his client’s email address on the invoice, causing the payment notification to go to the wrong recipient. Correcting the email address promptly resolved the issue.

Ensuring Data Security:

Square takes data security seriously, implementing advanced encryption and fraud protection measures to safeguard your payment information.

This commitment to security ensures that your transactions are safe and protected from potential threats.

Example: Michael, a small business owner and freelancer, was initially hesitant to use Square for invoicing due to security concerns.

However, after learning about Square’s rigorous security measures and reading positive reviews from other users, he gained confidence in the platform’s safety and started using it without any worries.

Pros and Cons of Square Invoicing:

Here’s a handy table chart outlining the advantages and disadvantages of using Square Invoicing:

Simple and user-friendly invoicingDelayed balance updates
Wide range of payment optionsPotential minor technical glitches
Professional and customizable invoicesLimited real-time balance updating
Real-time payment trackingUser errors in email addresses and payment methods
Responsive 24/7 customer support
Secure and protected transactions
Reliable record-keeping

How to Master Square Payments: Costs and Limits

Picture this – a world where businesses effortlessly handle payments, and customers enjoy seamless transactions. Square has transformed this vision into reality, offering an array of tools for making and receiving payments.

i). Making Payments:

Imagine the thrill of making payments through Square’s user-friendly platform. For each transaction, a fee of 2.6%, accompanied by a mere 10 cents, is levied.

This fee encompasses all payment types, from credit card swipes to virtual terminal transactions and beyond.

Fear not, as there are no minimum transaction amounts to hinder your spending spree!

However, to maintain financial sanity, a weekly cap of $10,000 is set to ensure smooth sailing for smaller businesses.

Example: Meet Cynthia Agave, a savvy shopper at a local store utilizing Square’s Point of Sale system. With her credit card, she joyfully splurges $50 on her favorite items. The fee for this shopping bliss amounts to just $1.35 (2.6% of $50 + $0.10).

ii). Receiving Payments (Card Payments):

The thrill of receiving payments from customers via credit or debit cards is boundless.

For every transaction, a fee of 2.6% plus 10 cents is charged, as Square works its magic to process card payments efficiently.

Fear not, card payment receivers, for there is no minimum transaction amount to dampen your euphoria.

However, should your customers opt for ACH bank transfers, a flat 1% fee awaits them?

And remember, with great earning potential comes responsibility, as the maximum transaction amount per ACH deposit is $50,000, alongside weekly and monthly deposit limits of $10,000 and $25,000, respectively.

Example: A small business owner experiences the delight of receiving a $100 credit card payment from a satisfied customer.

With a grin, he happily parts with $2.60 (2.6% of $100 + $0.10) to claim his well-deserved revenue.

iii). Square Virtual Terminal:

Embrace the freedom of accepting payments over the phone or via manual card entry using Square’s Virtual Terminal.

For every transaction processed through this feature, a fee of 3.5% accompanied by 15 cents dances its way into your payment realm.

Fear not, dear merchants, as there are no minimum transaction amounts to restrict your incoming tide of earnings. However, to preserve your balance in the payment universe, a weekly limit of $50,000 is set to cap your virtual transactions.

Example: A travel agent booking her client’s dream vacation with a simple phone call and a $500 credit card charge.

With delight, she covers the fee of $17.65 (3.5% of $500 + $0.15) to secure her client’s blissful getaway.

iv). Invoice Payments:

Elevate your invoicing game with Square’s professional invoicing service, designed to pamper your customers with convenient online payment options.

For every invoice transaction, a fee of 2.9%, coupled with 30 cents, guarantees a seamless payment experience.

Fear not, invoicers, as there is no minimum transaction amount to stifle your invoicing artistry. However, to ensure smooth financial harmony, a weekly maximum transaction limit of $50,000 stands guard over your invoice empire.

Example: Witness David, the freelance writer, crafting an exquisite invoice of $200 for his esteemed client.

With pride, he claims his due earnings after paying a modest fee of $6.50 (2.9% of $200 + $0.30).

v). Ecommerce Payments:

Embrace the digital era with Square’s eCommerce integration, empowering online sellers to accept payments with ease.

For every eCommerce transaction, a fee of 2.9% dances harmoniously with 30 cents, ensuring secure and seamless transactions.

Fear not, digital entrepreneurs, as there are no maximum transaction amounts to quench your thirst for unlimited earnings. Dream big and process payments of any size without bounds!

Example: Step into Macari’s online store, powered by Square’s eCommerce prowess, where a $75 purchase sets the stage for bliss. With a joyful heart, he covers the fee of $2.47 (2.9% of $75 + $0.30) to embrace his digital prosperity.

vi). Point of Sale Payments:

Embrace the bustling world of in-person transactions with Square’s Point of Sale (POS) system, a comprehensive solution for payment processing. For every POS transaction, a fee of 2.6%, accompanied by 10 cents, paints the canvas of seamless payments.

Fear not, sellers of the physical realm, as there are no minimum transaction amount to hinder your in-store successes.

A weekly maximum transaction limit of $10,000 stands as a sentinel, ensuring smooth sailing for your business.

Example: A spirited bakery owner, welcomes a delightful customer purchasing a $25 treat at her charming store. With a grin, she cheerfully parts with a meager $0.85 (2.6% of $25 + $0.10) to claim her sweet success.

Square Payments for Restaurants:

Step into the culinary world, where Square for Restaurants specializes in seamless dining experiences.

For every transaction within the gastronomic realm, a fee of 2.6% dances gracefully with 10 cents, ensuring an enjoyable payment experience.

Fear not, restaurateurs, as there are no minimum transaction amounts to constrain your culinary endeavors. Celebrate your dining finesse with a weekly maximum transaction limit of $10,000.

Example: Meet Tom and his jovial friends, indulging in a delectable restaurant experience powered by Square for Restaurants. As they split the $30 bill, a smile accompanies the modest fee of $1.00 (2.6% of $30 + $0.10) paid for their unforgettable meal.

Square Payments for Retail:

Embark on a retail adventure with Square’s tailored features for optimizing sales and inventory management. For every retail transaction, a fee of 2.5% synergizes beautifully with 10 cents, ensuring seamless retail transactions.

Fear not, merchants of the retail realm, as there are no minimum transaction amount to hinder your sales journey.

Embrace your retail prowess, as a weekly maximum transaction limit of $250,000 paves the way for endless possibilities.

Example: Meet Amy, the fashion-forward boutique owner, delighted to process a $150 payment for a designer dress using Square for Retail. With pride, she covers the fee of $3.85 (2.5% of $150 + $0.10), relishing her retail success.

Square for Appointments:

Unlock the power of scheduling and accepting appointments with Square’s booking system. For every appointment transaction, a fee of 2.5%, combined with 10 cents, paves the way for seamless appointment management.

Fear not, appointment-based businesses, as there are no minimum transaction amounts to limit your scheduling brilliance.

Revel in your appointment prowess, with a weekly maximum transaction limit of $250,000 to guide your prosperous journey.

Square Payments: Takeaway

As a merchant, you can delight in the simplicity of making payments, with fees as low as 2.6% plus 10 cents per transaction, and no minimum payment thresholds to limit your potential.

Whether you’re accepting card payments, processing invoices, or managing appointments, Square has tailored solutions to suit your needs.

As a customer, the ease of paying through Square enhances your shopping experience, ensuring swift and secure transactions.

With options ranging from credit cards to ACH transfers, you can choose your preferred method with confidence.

Embrace the excitement of seamless payments with Square, where fees and limits are transparent, and the potential for financial growth knows no bounds.

From the joy of making payments to the thrill of receiving funds, Square empowers both businesses and customers alike.

So, whether you’re a fearless merchant or an adventurous shopper, let Square be your guide in navigating the world of payments with confidence and ease.

Embrace the revolution of Square, where making and receiving payments is a journey filled with joy, convenience, and endless possibilities.