Loom Stuck on Uploading? (How to Diagnose & Fix It)

Why does Loom get stuck on uploading?

Picture this: you’ve just recorded an essential video message using Loom, pouring your heart and soul into delivering a message to your team or clients.

But as you eagerly await the upload to complete, frustration sets in when you find yourself stuck at that pesky “Uploading” screen.

Loom may get stuck on uploading due to various reasons such as unstable internet connection, browser issues, conflicts with browser extensions, or exceeding storage limitations.

These factors can hinder the smooth transfer of videos to Loom’s servers, causing the “Uploading” process to freeze or take longer than usual.

Loom upload fail

Checking and resolving these issues can help ensure a seamless video messaging experience on Loom.

Table Chart: Key Features of Loom Video Messaging Software

Seamless RecordingCapture high-quality videos with ease
Cross-Platform AccessAccess Loom from desktop and mobile devices
Video Editing ToolsTrim, cut, and enhance your recordings
Cloud StorageStore and access your videos securely in the cloud
Screen & Camera ShareShare your screen or camera to enhance messages

Understanding the Issue: Why Do Loom Uploads Get Stuck?

When Loom gets stuck on uploading, it can feel like a roadblock preventing your message from reaching its destination.

This issue can occur due to various reasons, such as network connectivity problems, browser issues, or even conflicts with browser extensions.

Imagine you’re a project manager preparing a detailed video update for your team.

As you hit the upload button, you see that spinning circle, but it doesn’t progress. The anticipation of your team’s feedback turns into frustration as minutes pass with no resolution.

How Loom Uploads Work

Before diving into solutions, let’s understand how Loom uploads function.

Loom’s video messaging software uses a cloud-based approach to ensure seamless sharing and accessibility across devices.

When you record a video, it gets stored temporarily before being uploaded to Loom’s servers.

Now, meet Sarah, a freelance writer using Loom to communicate with clients.

Sarah records her progress on a copywriting project and expects smooth uploading.

However, she encounters the “Uploading” roadblock and wonders why it’s happening.

Identifying the Problem

To diagnose the issue accurately, let’s identify common symptoms of a stuck uploading process:

  • Your video is taking unusually long to upload, or it never completes.
  • You receive error messages during the upload process.
  • The progress bar doesn’t move beyond a certain point.

For Sarah, the uploading process seems endless, and she’s confused about where the problem lies. She’s eager to learn how to troubleshoot the issue effectively.

Troubleshooting Steps

  1. Check Internet Connection: Before anything else, ensure you have a stable internet connection. Sarah realizes that her Wi-Fi signal may be weak, and switching to a more reliable connection resolves the issue.
  2. Clear Browser Cache and Cookies: Accumulated cache and cookies can interfere with Loom’s functionality. Sarah learns how to clear cache and cookies in her browser, allowing Loom to function smoothly.
  3. Disable Browser Extensions: Some browser extensions might clash with Loom’s upload process. Sarah identifies the problematic extension and temporarily disables it for her Loom uploads.

Verify Loom Account Status

  • Access Loom Account Settings: Sarah accesses her Loom account settings, where she can check the status of her account and videos.
  • Review Storage Limitations: If you’ve reached your storage limit, it may affect your ability to upload. Sarah learns about her storage usage and how to manage it efficiently.
  • Check Upload Queue: Sarah discovers her uploads were queued due to multiple concurrent uploads. Clearing the queue allows her videos to proceed smoothly.

Resolving Browser Compatibility Issues

  • Supported Browsers and Versions: Sarah verifies that she’s using a supported browser version, updating if necessary.
  • Try Alternative Browsers: If Sarah’s current browser remains problematic, she tries uploading with alternative browsers and finds one that works perfectly.

Utilizing Loom Desktop App

Using the Loom Desktop App for uploading your videos offers several benefits that enhance your video messaging experience.

Let’s take a closer look at why utilizing the desktop app can be a game-changer:

  1. Enhanced Performance: The Loom Desktop App is designed to optimize performance and streamline the uploading process. By leveraging the full capabilities of your computer, the app ensures smoother uploads with reduced chances of getting stuck.
  2. Offline Recording: One of the standout features of the desktop app is its ability to record videos even when you’re offline. This means you can create compelling content without worrying about internet connectivity and upload them later when you’re back online.
  3. Advanced Video Editing: With the desktop app, you gain access to additional video editing tools beyond the web version. Trim, cut, or enhance your recordings before uploading to perfect your message.
  4. Multi-Device Access: Seamlessly switch between your desktop and mobile devices using the same Loom account. Record a video on your computer and upload it later from your smartphone or vice versa, providing flexibility to suit your workflow.
  5. Upload Larger Files: The desktop app allows you to upload larger video files compared to the web version, making it ideal for sharing more extensive presentations or in-depth explanations.
  6. System Integration: The app seamlessly integrates with your operating system, making it easier to record and upload videos directly from your desktop or specific applications.

Case Study – John’s Improved Workflow:

Meet John, a marketing professional who regularly communicates with his team using Loom. In the past, he encountered occasional uploading issues through the web version, causing delays in delivering crucial updates.

Upon discovering the Loom Desktop App, John decided to give it a try. Immediately, he noticed a significant improvement in performance. The app utilized his computer’s resources efficiently, resulting in faster uploads and smoother video sharing.

Additionally, John loved the offline recording feature. He attended a marketing conference where the internet connection was unstable, but that didn’t stop him.

He recorded valuable insights from the event offline and uploaded them later when he was back online, impressing his team with timely and relevant information.

Moreover, the advanced video editing options were a game-changer for John. He could now trim unnecessary parts, add annotations, and improve the overall quality of his videos before sharing them with clients and colleagues.

This newfound editing capability allowed him to create more engaging and professional content.

Checking File Format and Size

Checking the file format and size of your Loom videos is crucial to ensure smooth and efficient uploading. Here’s why it matters:

  • Supported File Formats: Loom supports specific video file formats for successful uploads. Checking that your video is in a compatible format saves you from encountering frustrating upload errors. Commonly supported formats include MP4, MOV, AVI, and WMV.
  • Preventing Upload Delays: Uploading unsupported file formats may result in delays, and you might need to convert the video to a compatible format. By verifying the format beforehand, you can avoid unnecessary hurdles and share your message promptly.
  • Quality and Playback: File format impacts the quality and playback of your videos. Choosing the right format ensures that your viewers can enjoy your content without any glitches or compromises in video quality.
  • Optimal File Size: Large video files may take longer to upload, especially with slow internet connections. By understanding the optimal file size for efficient uploading, you can save time and ensure a smoother sharing experience.

Imagine you’re an educator, and you’ve just recorded a tutorial for your students using Loom.

Excited to share your knowledge, you hit the upload button, but it’s taking much longer than expected. Frustrated, you realize that your video might be in an unsupported format.

To address this, you first verify that your video is saved in one of Loom’s supported formats. You double-check the format settings and see that it’s indeed in MP4 format, ensuring compatibility for seamless uploading.

Uploading from Mobile Devices

Uploading from mobile devices with the Loom mobile app offers convenience and flexibility for users on the go. Here’s a summary of the benefits and key points:

  • Convenience: The Loom mobile app allows you to record and upload videos directly from your smartphone or tablet, eliminating the need for a computer. It’s perfect for capturing spontaneous moments or sharing updates on the fly.
  • Seamless Integration: The app integrates smoothly with your mobile device’s camera and screen-sharing capabilities, making it easy to create engaging content with just a few taps.
  • Mobility: Whether you’re in a coffee shop, at an event, or traveling, the mobile app empowers you to record and upload videos wherever you are, ensuring timely communication and collaboration.
  • Multi-Device Access: The Loom mobile app syncs seamlessly with your desktop account, enabling you to switch between devices and access your videos from anywhere.

Imagine you’re a sales professional attending a trade show. You’ve just had an inspiring conversation with a potential client and want to send a personalized video message, showcasing your products.

With the Loom mobile app, you effortlessly record a compelling video, expressing your enthusiasm and addressing the client’s specific needs.

After recording, you tap “Upload,” and within moments, the video is on its way to your client’s inbox.

The convenience of using your mobile device has allowed you to connect with prospects in real time, leaving a lasting impression and strengthening your sales pitch.


In this journey to troubleshoot and fix Loom’s uploading issue, we’ve experienced the frustration of being stuck at the “Uploading” screen and the joy of successful resolutions.

More importantly, you’re now armed with the knowledge of how to prevent future problems.

Whether you’re a content creator, educator, or team leader, Loom’s seamless video messaging will help you connect, share, and collaborate with confidence.

So, go ahead, hit that “Upload” button, and share your stories, ideas, and messages with your target audience. With Loom, nothing can hold you back!